Examining the strategic role of unused service capacity - a theory-in-use approach

by Ng, Irene C. L., Wirtz, Jochen, Lee, Khai Sheang
Published 2018

Virtual Enterprises: Creation of Value in Temporary Network Alliances,

by Menkhoff, Thomas, Wuetrich, Hans A., Philipp, Andreas, Wirtz, Jochen
Published 1999

Corporate Digital Responsibility in Service Firms and Their Ecosystems

by Wirtz, Jochen, Kunz, Werner H, Hartley, Nicole, Tarbit, James
Published 2023

A large-scale life-style study of singaporeans - release IV : a demographic analysis of life satisfaction

by Kau, Ah Keng, Wirtz, Jochen, Tan, Soo Jiuan, Jung, Kwon
Published 2018

Immersive time (ImT): Conceptualizing time spent in the metaverse

by Mogaji, Emmanuel, Wirtz, Jochen, Belk, Russell W, Dwivedi, Yogesh K
Published 2023

Fluidity and the customer experience in digital platform ecosystems

by Ramasundaram, Aishwarya, Pandey, Neeraj, Shukla, Yupal, Alavi, Shirin, Wirtz, Jochen
Published 2023

Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction

by Ashtar, Shelly, Yom-Tov, Galit B, Rafaeli, Anat, Wirtz, Jochen
Published 2023

Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence

by Wirtz, Jochen, Hofmeister, Johannes, Chew, Patricia YP, Ding, Xin David
Published 2023

Tourists and AI: A political ideology perspective

by van Esch, Patrick, Cui, Yuanyuan Gina, Das, Gopal, Jain, Shailendra Pratap, Wirtz, Jochen
Published 2023

Commentaries on the Sharing Economy: Advancing New Perspectives

by Fritze, Martin P, Benkenstein, Martin, Belk, Russell, Peck, Joann, Wirtz, Jochen, Claus, and Bart
Published 2023

Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers

by Nazifi, Amin, Gelbrich, Katja, Grégoire, Y., Koch, Sebastian, El-Manstrly, Dahlia, Wirtz, Jochen
Published 2022

Corrigendum to ‘The Role of Marketing in Digital Business Platforms’ [Journal of Interactive Marketing 51 (2020) p. 72–90] (Journal of Interactive Marketing (2020) 51 (72–90), (S10...

by Rangaswamy, Arvind, Moch, Nicole, Felten, Claudio, van Bruggen, Gerrit, Wieringa, Jaap E., Wirtz, Jochen
Published 2022

Platforms in the peer-to-peer sharing economy

by Wirtz, Jochen, So, Kevin Kam Fung, Mody, Makarand Amrish, Liu, Stephanie Q, Chun, HaeEun Helen
Published 2019

Brave new world: service robots in the frontline

by Wirtz, Jochen, Patterson, Paul G, Kunz, Werner H, Gruber, Thorsten, Lu, Vinh Nhat, Paluch, Stefanie, Martins, Antje
Published 2023

Managing brands and customer engagement in online brand communities

by Wirtz, Jochen, den Ambtman, Anouk, Bloemer, Josee, Horvath, Csilla, Ramaseshan, B, van de Klundert, Joris, Canli, Zeynep Gurhan, Kandampully, Jay
Published 2023

Corporate digital responsibility

by Lobschat, Lara, Mueller, Benjamin, Eggers, Felix, Brandimarte, Laura, Diefenbach, Sarah, Kroschke, Mirja, Wirtz, Jochen, Lobschat L., Mueller B., Eggers F., Brandimarte L., Diefenbach S., Kroschke M., Wirtz J.
Published 2022

Accelerating employee-related scholarship in service management: Research streams, propositions, and commentaries

by Subramony M., Ehrhart K., Groth M., Holtom B.C., van Jaarsveld D.D., Yagil D., Darabi T., Walker D., Bowen D.E., Fisk R.P., Grönroos C., WIRTZ,JOCHEN
Published 2018

Metaverse marketing: How the metaverse will shape the future of consumer research and practice

by Dwivedi, Yogesh K, Hughes, Laurie, Wang, Yichuan, Alalwan, Ali A, Ahn, Sun J Grace, Balakrishnan, Janarthanan, Barta, Sergio, Belk, Russell, Buhalis, Dimitrios, Dutot, Vincent, Felix, Reto, Filieri, Raffaele, Flavian, Carlos, Gustafsson, Anders, Hinsch, Chris, Hollensen, Svend, Jain, Varsha, Kim, Jooyoung, Krishen, Anjala S, Lartey, Jared O, Pandey, Neeraj, Ribeiro-Navarrete, Samuel, Raman, Ramakrishnan, Rauschnabel, Philipp A, Sharma, Amalesh, Sigala, Marianna, Veloutsou, Cleopatra, Wirtz, Jochen
Published 2023

?So what if ChatGPT wrote it?? Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy

by Dwivedi, Yogesh K, Kshetri, Nir, Hughes, Laurie, Slade, Emma Louise, Jeyaraj, Anand, Kar, Arpan Kumar, Baabdullah, Abdullah M, Koohang, Alex, Raghavan, Vishnupriya, Ahuja, Manju, Albanna, Hanaa, Albashrawi, Mousa Ahmad, Al-Busaidi, Adil S, Balakrishnan, Janarthanan, Barlette, Yves, Basu, Sriparna, Bose, Indranil, Brooks, Laurence, Buhalis, Dimitrios, Carter, Lemuria, Chowdhury, Soumyadeb, Crick, Tom, Cunningham, Scott W, Davies, Gareth H, Davison, Robert M, De, Rahul, Dennehy, Denis, Duan, Yanqing, Dubey, Rameshwar, Dwivedi, Rohita, Edwards, John S, Flavian, Carlos, Gauld, Robin, Grover, Varun, Hu, Mei-Chih, Janssen, Marijn, Jones, Paul, Junglas, Iris, Khorana, Sangeeta, Kraus, Sascha, Larsen, Kai R, Latreille, Paul, Laumer, Sven, Malik, F Tegwen, Mardani, Abbas, Mariani, Marcello, Mithas, Sunil, Mogaji, Emmanuel, Nord, Jeretta Horn, O'Connor, Siobhan, Okumus, Fevzi, Pagani, Margherita, Pandey, Neeraj, Papagiannidis, Savvas, Pappas, Ilias O, Pathak, Nishith, Pries-Heje, Jan, Raman, Ramakrishnan, Rana, Nripendra P, Rehm, Sven-Volker, Ribeiro-Navarrete, Samuel, Richter, Alexander, Rowe, Frantz, Sarker, Suprateek, Stahl, Bernd Carsten, Tiwari, Manoj Kumar, van der Aalst, Wil, Venkatesh, Viswanath, Viglia, Giampaolo, Wade, Michael, Walton, Paul, Wirtz, Jochen, Wright, Ryan
Published 2023