Drivers of trust in relational service exchange: Understanding the importance of cross-cultural differences

由 Jan H. Schumann, Florian V. Wangenheim, Anne Stringfellow, Zhilin Yang, Sandra Praxmarer, Fernando R. Jiménez, Vera Blazevic, Randall M. Shannon, G. Shainesh, Marcin Komor
出版 2018

Cross-cultural differences in the effect of received word-of-mouth referral in relational service exchange

由 Jan H. Schumann, Florian V. Wangenheim, Anne Stringfellow, Zhilin Yang, Vera Blazevic, Sandra Praxmarer, G. Shainesh, Marcin Komor, Randall M. Shannon, Fernando R. Jiménez
出版 2018