Author Search Results

1

Kesesuaian Bidang Ilmu Complaint Handling

by Erna Setijaningrum, Erna Setijaningrum

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2

Desain Program Terpadu Penanggulangan Kemiskinan di Perkotaan

by Erna Setijaningrum
Published 2013

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3

The Enhancement of Telecenter Service Quality : Eased on "Perception-Expectation Gap"

by Erna Setijaningrum, -
Published 2016

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4

Public Service lnnovation for Urban Society

by Erna Setijaningrum, -
Published 2013

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5

Extra Role Behaviour of the Apparatus in the Efforts to provide Better Service to the Elderly : a Study of the Innovation of "Santun Lansia" Program in Indonesia

by Erna Setijaningrum, -
Published 2019

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6

Social Marketing Sebagi Media Public Awarenes

by Erna Setijaningrum, -
Published 2009

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7

lnovasi Pelayanan Publik

by Erna Setijaningrum, -
Published 2009

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8

Riset Dan Pengukuran Kualitas Pelayanan

by Erna Setijaningrum, -
Published 2012

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9

Inovasi Kebijakan Pelayanan Publik : Best Practice di lndonesia

by Erna Setijaningrum, -
Published 2017

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10

Ladder of Partipacion : Capacity Development for The Elderly Through Prolanis

by Erna Setijaningrum, -
Published 2019

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11

Pengembangan Model Pemberdayaan Masyarakat Sebagai Upaya Pengentasan Kemiskinan di Perkotaan

by Erna Setijaningrum, -
Published 2012

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12

Program Terpadu Penanggulangan Kemiskinan Di Kota Surabaya

by Erna Setijaningrum, -
Published 2017

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13

"Up Grade" Birokrasi Layanan Publik

by Erna Setijaningrum, -
Published 2009

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14

Optimalisasi Pelayanan Publik : Capacity Building

by Erna Setijaningrum, -
Published 2010

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15

Perubahan Paradigma dalam Etika Pelayanan Publik

by Erna Setijaningrum, -
Published 2011

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16

Penguatan Aspek Sistem : Pengembangan Lembaga Pemberdayaan Masyarakat Desa Sebagai Upaya Pengatasan Penduduk Rentan Miskin (Strengthening System Aspect : Developing Of Community Em...

by Erna Setijaningrum, -
Published 2017

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17

Capacity Building for Women With Disability Children

by Erna Setijaningrum, -
Published 2019

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18

Development "Soft Skill Competency" For The Officials In The Sub-District of lmplementing Paten To Increase Service Quality In Surabaya

by Erna Setijaningrum, -
Published 2015

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19

Community Capacity Building ln Surabaya Through The Program BLC (Broadband Learning Center)

by Erna Setijaningrum, -
Published 2015

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20

Pengembangan Care Service Bagi Kelompok Lanjut Usia Di Perkotaan Berbasis "Perception - Expectation Gai"

by Erna Setijaningrum, -
Published 2018

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Monograph NonPeerReviewed