Author Search Results

1

Customer reactions to service failure and recovery in the restaurant industry: a covariance-based sem approach

Customer reactions to service failure and recovery in the restaurant industry: a covariance-based sem approach

by Abd. Rashid, M. H., Ahmad, F. S., Hasanordin, R.
Published 2016

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Conference or Workshop Item

2

Creating brand evangelists through service recovery: evidence from the restaurant industry

by Rashid, M. H. A., Ahmad, F. S., Hasanordin, R.
Published 2017

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Article