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PERSEPSI DAN DAMPAK PADA SERVICE FAILURE DAN SERVICE RECOVERY
SERTA HARAPAN PELANGGAN TERHADAP SERVICE RECOVERY DI BENGKEL RESMI SEPEDA MOTOR HONDA UD. RAMAYANA MOTOR SURABAYA

PERSEPSI DAN DAMPAK PADA SERVICE FAILURE DAN SERVICE RECOVERY SERTA HARAPAN PELANGGAN TERHADAP SERVICE RECOVERY DI BENGKEL RESMI SEPEDA MOTOR HONDA UD. RAMAYANA MOTOR SURABAYA

by MOCHAMAD HAYAT, 040016877
Published 2004

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Theses and Dissertations NonPeerReviewed