Best Practices in Call Centre’s Communication Skills
Call centre functions as an interface between customers and organization. It handles high volume of calls, placed and received for the purpose of customer service, marketing, sales, telemarketing, technical support or other specialized business activity (Dawson, 1997). Prabhaker et al. (1997) identi...
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
2013
|
| Subjects: | |
| Online Access: | http://eprints.intimal.edu.my/782/1/112.pdf http://eprints.intimal.edu.my/782/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | INTI International University |
| Language: | English |