Performance measurement system mechanisms and service process type
The paper adds to the stream of Performance Measurement System (PMS) research with understanding the relationship between service activities and PMS design. Focusing on the association between service process types and the ways of measuring activities, the study provides a preliminary exploratory st...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
2010
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| Online Access: | http://journalarticle.ukm.my/1776/1/abstract-amizawati-2010-1.pdf http://journalarticle.ukm.my/1776/ http://www.ukm.my/fep |
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| Institution: | Universiti Kebangsaan Malaysia |
| Language: | English |