Enam sigma dalam pengurusan makmal komputer di IPT: suatu cadangan
The Six Sigma approach which has been widely applied in the manufacturing sector has contributed to significant changes in reducing the number of defects. As a result, it has attracted many practitioners including those from the service industry to implement the strategy in their operations. This...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
Penerbit ukm
2008
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| Online Access: | http://journalarticle.ukm.my/1848/ http://www.ukm.my/~ppsmfst/jqma/index.html |
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| Institution: | Universiti Kebangsaan Malaysia |
| Summary: | The Six Sigma approach which has been widely applied in the manufacturing sector has
contributed to significant changes in reducing the number of defects. As a result, it has
attracted many practitioners including those from the service industry to implement the
strategy in their operations. This study aims at providing a prospect for implementing Six
Sigma in computer laboratory management at Higher Learning Institution (HLI). Six Sigma
approach has been selected not only to improve the service but also to handle critical problems
in the process. Among the main challenges faced by the computer lab management team
include continuous virus infection, network interruption, overheating, and hardware and
software maintenance. The study considers the management of computer laboratory for two
cases, i.e. the in Faculty of Information Sciences and Technology (FTSM) in UKM, and the
Faculty of Design and Architecture (FRSB) in UPM. The proposed strategy for
implementation of Six Sigma would serve as a guideline for the management team to apply
the tool in their operations |
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