Enam sigma dalam pengurusan makmal komputer di IPT: suatu cadangan

• Main Authors: Hairulliza Mohamad Judi, Siti Fairuz Yusof, Mohd Faiz Yahaya
• Format: Article
• Published: Penerbit ukm 2008
• Online Access: http://journalarticle.ukm.my/1848/; http://www.ukm.my/~ppsmfst/jqma/index.html
• Institution: Universiti Kebangsaan Malaysia

The Six Sigma approach which has been widely applied in the manufacturing sector has contributed to significant changes in reducing the number of defects. As a result, it has attracted many practitioners including those from the service industry to implement the strategy in their operations. This...