Correlational study of Malaysian hoteliers’ self-ratings of guest interaction skills and occupational self-efficacy before and after gamification experiences
While low English proficiency has been reported as a problem among Malaysian hoteliers, perceptions of guest interaction ability and occupational self-efficacy and the relationship between the two have yet to be investigated. This study investigated Malaysian hoteliers’ perception of their guest int...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Tourism Educators Association of Malaysia
2022
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/101486/7/101486_Correlational%20study%20of%20Malaysian%20hoteliers%E2%80%99%20self-ratings.pdf http://irep.iium.edu.my/101486/ https://teamjournalht.files.wordpress.com/2022/11/a-correlational-study-of-malaysian-hoteliers-self-ratings-of-guest-interaction-skills-and-occupational-self-efficacy-before-and-after-gamification-experiences.pdf |
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| Institution: | Universiti Islam Antarabangsa Malaysia |
| Language: | English |