Impact of ulū al-albāb on innovation and customer loyalty through knowledge transfer in ICT firms
This study investigates the viewpoints of managers in the information and communication technology (ICT) firms regarding the impact of Ulū al-Albāb in promoting innovation through knowledge transfer in maintaining customer loyalty. This study integrates the notion of stickiness in knowledge transfer...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Abrar Global
2024
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/112790/1/112790_Impact%20of%20ul%C5%AB%20al-alb%C4%81b%20on%20innovation.pdf http://irep.iium.edu.my/112790/ https://ijim.abrarglobal.com/ijim/index.php |
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| Institution: | Universiti Islam Antarabangsa Malaysia |
| Language: | English |
| Summary: | This study investigates the viewpoints of managers in the information and communication technology (ICT) firms regarding the impact of Ulū al-Albāb in promoting innovation through knowledge transfer in maintaining customer loyalty. This study integrates the notion of stickiness in knowledge transfer with the impact of Ulū al-Albāb perspectives to enhance knowledge transfer among ICT firms. The primary contribution of this study is the promotion of Ulū al-Albāb perspectives in addressing the challenge of stickiness in
knowledge transfer. The study reveals that the introduction of a policy instrument aimed at facilitating knowledge transfer and innovation, in conjunction with a policy concept for the
advancement of science and technology, results in a decline in knowledge transfer and innovation inside ICT firms. The perspectives of Ulū al-Albāb enable knowledge workers to
effectively employ their wisdom, religiosity, and spirituality to promote the knowledge transfer to foster creativity. The study suggests that the government reassess the policies of
technology parks in order to promote innovation in Malaysia's ICT industry, while considering the perspectives of Ulū al-Albāb. |
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