Modified nominal group technique: what and how
Continuous improvement in quality of products/services, more often than not, requires implementation of new ideas in the systems. Consequently, generation of good ideas is regarded as a crucial task in quality management. This paper shows how a traditional brainstorming technique can be integrated w...
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| Main Author: | |
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| Format: | Book Chapter |
| Language: | English English |
| Published: |
The Karol Adamiecki University of Economics in Katowice
2009
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| Online Access: | http://irep.iium.edu.my/27692/1/MNGT.pdf http://irep.iium.edu.my/27692/3/modified_nominal_group_technique.pdf http://irep.iium.edu.my/27692/ |
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| Institution: | Universiti Islam Antarabangsa Malaysia |
| Language: | English English |
| Summary: | Continuous improvement in quality of products/services, more often than not, requires implementation of new ideas in the systems. Consequently, generation of good ideas is regarded as a crucial task in quality management. This paper shows how a traditional brainstorming technique can be integrated with the analytic hierarchy process in generating and subsequently prioritizing a large number of ideas. The working of the integrated technique has been shown by means of two exercises: (1) Identifying important factors to improve quality in teaching, and (2) Identifying important factors to improve quality in academic institutions administration. The method can be applied in many similar situations. |
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