Perceived Service Quality and Satisfaction in Distance Education
This paper examines the relationship between perceptions of service quality and satisfaction in a distance learning institution. A structured questionnaire was self administered to 1197 respondents in a distance learning institution in Malaysia. The results of the study showed that the service qu...
Saved in:
| Main Author: | |
|---|---|
| Format: | Conference or Workshop Item |
| Published: |
2004
|
| Subjects: | |
| Online Access: | http://library.oum.edu.my/repository/256/1/QUIS9-Servqual-Paper6-Satisfaction_v3.pdf http://library.oum.edu.my/repository/256/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Open University Malaysia |
| id |
my.oum.256 |
|---|---|
| record_format |
eprints |
| spelling |
my.oum.2562014-12-19T10:28:12Z Perceived Service Quality and Satisfaction in Distance Education Latifah Abdol Latif, L Education (General) This paper examines the relationship between perceptions of service quality and satisfaction in a distance learning institution. A structured questionnaire was self administered to 1197 respondents in a distance learning institution in Malaysia. The results of the study showed that the service quality dimensions like learner services, mode of learning, and physical aspects were related to satisfaction. The overall service quality factor was also related to satisfaction. The implications of the study are also discussed. (Authors' abstract) 2004 Conference or Workshop Item PeerReviewed text http://library.oum.edu.my/repository/256/1/QUIS9-Servqual-Paper6-Satisfaction_v3.pdf Latifah Abdol Latif, (2004) Perceived Service Quality and Satisfaction in Distance Education. In: 9th International Research Symposium on Service Quality (QUIS9), June 2004, Karlstad, Sweden,. (Submitted) http://library.oum.edu.my/repository/256/ |
| institution |
Open University Malaysia |
| building |
OUM Library |
| collection |
Institutional Repository |
| continent |
Asia |
| country |
Malaysia |
| content_provider |
Open University Malaysia |
| content_source |
OUM Knowledge Repository |
| url_provider |
http://library.oum.edu.my/repository/ |
| topic |
L Education (General) |
| spellingShingle |
L Education (General) Latifah Abdol Latif, Perceived Service Quality and Satisfaction in Distance Education |
| description |
This paper examines the relationship between perceptions of service quality and
satisfaction in a distance learning institution. A structured questionnaire was self
administered to 1197 respondents in a distance learning institution in Malaysia. The
results of the study showed that the service quality dimensions like learner services, mode
of learning, and physical aspects were related to satisfaction. The overall service quality
factor was also related to satisfaction. The implications of the study are also discussed. (Authors' abstract) |
| format |
Conference or Workshop Item |
| author |
Latifah Abdol Latif, |
| author_facet |
Latifah Abdol Latif, |
| author_sort |
Latifah Abdol Latif, |
| title |
Perceived Service Quality and Satisfaction in Distance
Education |
| title_short |
Perceived Service Quality and Satisfaction in Distance
Education |
| title_full |
Perceived Service Quality and Satisfaction in Distance
Education |
| title_fullStr |
Perceived Service Quality and Satisfaction in Distance
Education |
| title_full_unstemmed |
Perceived Service Quality and Satisfaction in Distance
Education |
| title_sort |
perceived service quality and satisfaction in distance
education |
| publishDate |
2004 |
| url |
http://library.oum.edu.my/repository/256/1/QUIS9-Servqual-Paper6-Satisfaction_v3.pdf http://library.oum.edu.my/repository/256/ |
| _version_ |
1644308926454300672 |