Perceived Service Quality and Satisfaction in Distance Education
This paper examines the relationship between perceptions of service quality and satisfaction in a distance learning institution. A structured questionnaire was self administered to 1197 respondents in a distance learning institution in Malaysia. The results of the study showed that the service qu...
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| Format: | Conference or Workshop Item |
| Published: |
2004
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| Subjects: | |
| Online Access: | http://library.oum.edu.my/repository/256/1/QUIS9-Servqual-Paper6-Satisfaction_v3.pdf http://library.oum.edu.my/repository/256/ |
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| Institution: | Open University Malaysia |