Keep them coming back: The role of variety and aesthetics in institutional food satisfaction

• Main Authors: Carins, Julia Elizabeth, Rundle-Thiele, S.R., Ong, Derek Lai Teik *
• Format: Article
• Language: English
• Published: Elsevier 2020
• Subjects: HF Commerce; TX Home economics
• Online Access: http://eprints.sunway.edu.my/1115/1/Derek%20Ong%20Keep%20them%20coming%20back.pdf; http://eprints.sunway.edu.my/1115/; http://doi.org/10.1016/j.foodqual.2019.103832
• Institution: Sunway University

Institutional food service settings can deliver higher levels of support for healthy eating; yet institutional food outlets are not a customer favorite. Changing food service provisioning within institutional settings is likely to create expectations for a more enjoyable experience and improve diner...