A study on the students' perception of administrative service quality: a case of UiTM Kedah and Perlis / Jamaludin Akbar...[et al.]

• Main Authors: Akbar, Jamaludin, Khamis, Muhammad Sazri, Mansor, Kamarul Ariffin
• Format: Research Reports
• Language: English
• Published: 2006
• Subjects: Consumer satisfaction; Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/35036/1/35036.pdf; http://ir.uitm.edu.my/id/eprint/35036/
• Institution: Universiti Teknologi Mara

This study sets out to look at the issues concerning service quality of administrative staff in UiTM Kedah and Perlis from student perspective The issues being looked into cover to what extent are the UiTM Kedah and Perlis meeting the expectations of their diploma student , whether any discrepanc...