Relationship between service quality and customer satisfaction at Tabungan Haji Kuching / Fadzilah Ramlee
“In Malaysia, there are several types of banking industries such as investment banks, commercial banks and Islamic banks" (Jayaraman, 2010). They represent as the primary mobiliser of funds and also being financial sources to support national economic activities. The customers are the main vari...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2015
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| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/37013/1/37013.pdf http://ir.uitm.edu.my/id/eprint/37013/ |
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| Institution: | Universiti Teknologi Mara |
| Language: | English |