The relationship between quality training practices and internal customer satisfaction: An empirical study in Malaysian local authorities / Khairul Anuar Mohd Ali
This study examines the relationship between quality training practices and the internal customer satisfaction of the local authorities in Peninsular Malaysia. Three hundred twenty managers from eighty organizations participated in this study. Disproportionate stratified random sampling was used as...
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| Main Author: | |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2004
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| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/42696/1/42696.pdf http://ir.uitm.edu.my/id/eprint/42696/ |
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| Institution: | Universiti Teknologi Mara |
| Language: | English |