The Development of a Service Delivery Improvement Model for the Malaysian Hotel Sector: A Focus on the Developing, Formulating, Synthesising and Refinement of a New Model / Barry O'Mahony … [et al.]

• Main Authors: O'Mahony, Barry, Lahap, Johanudin, Sillitoe, Jim
• Format: Article
• Language: English
• Published: Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Selangor, Puncak Alam Campus 2011
• Subjects: Travel and the state. Tourism; Total quality management. Benchmarking; Hospitality industry. Hotels, clubs, restaurants, etc. Food service; Quality control
• Online Access: http://ir.uitm.edu.my/id/eprint/44403/1/44403.pdf; http://ir.uitm.edu.my/id/eprint/44403/; https://www.jthca.org/
• Institution: Universiti Teknologi Mara

The hospitality and tourism industry make a significant contribution to the economic development of many countries with some being reliant on tourism as a major catalyst for growth and development. This is the case in Malaysia where the tourism industry has been hosting large numbers of tourists arr...