Educational service quality and student satisfaction at public higher educational institutions in Malaysia : an expectation-perception importance analysis / Abdul Raheem Mohamad Yusof

• Main Author: Mohamad Yusof, Abdul Raheem
• Format: Thesis
• Language: English
• Published: 2008
• Subjects: Management. Industrial Management; Malaysia; Educational evaluation
• Online Access: http://ir.uitm.edu.my/id/eprint/4826/1/TP_ABDUL%20RAHEEM%20MOHAMAD%20YUSOF%20BM%2008_5%201.pdf; http://ir.uitm.edu.my/id/eprint/4826/
• Institution: Universiti Teknologi Mara

This dissertation examines Educational Service Quality and Student Satisfaction at Public Higher Educational Institutions (PHEI5) in Malaysia. In the quest to be a centre of academic excellence, the government of Malaysia is very concern about the quality of higher educational institutions in Malays...