Assessing the employees’ awareness towards the Total Quality Management (TQM) at Inland Revenue Board Of Malaysia (IRBM), Johor Bahru branch / Nik Noor Afizah Azlan, Nurmuslimah Kamilah Abdullah and Norudin Mansor
Total Quality Management (TQM) is a wide, broad, continuous improvement initiative that many organisations have joined the growth of this phenomenon in order to drive their business into sustainable profitability. Therefore, this study examined the employees’ awareness towards TQM at IRBMJB. The obj...
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| Main Authors: | , , |
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| Format: | Research Reports |
| Language: | English |
| Published: |
2013
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/52318/1/52318.pdf https://ir.uitm.edu.my/id/eprint/52318/ |
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| Institution: | Universiti Teknologi Mara |
| Language: | English |