Assessing the employees’ awareness towards the Total Quality Management (TQM) at Inland Revenue Board Of Malaysia (IRBM), Johor Bahru branch / Nik Noor Afizah Azlan, Nurmuslimah Kamilah Abdullah and Norudin Mansor

• Main Authors: Azlan, Nik Noor Afizah, Abdullah, Nurmuslimah Kamilah, Mansor, Norudin
• Format: Research Reports
• Language: English
• Published: 2013
• Subjects: Management. Industrial Management; Organization; Total quality management. Benchmarking
• Online Access: https://ir.uitm.edu.my/id/eprint/52318/1/52318.pdf; https://ir.uitm.edu.my/id/eprint/52318/
• Institution: Universiti Teknologi Mara

Total Quality Management (TQM) is a wide, broad, continuous improvement initiative that many organisations have joined the growth of this phenomenon in order to drive their business into sustainable profitability. Therefore, this study examined the employees’ awareness towards TQM at IRBMJB. The obj...