A study on customer satisfaction towards service quality : Novotel Kota Kinabalu 1Borneo hotel room

A study on customer satisfaction towards service quality : Novotel Kota Kinabalu 1Borneo hotel room

This study is about customer satisfaction towards the service quality of Novotel Kota Kinabalu 1 Borneo hotel room. This research was carried out at the hotel and it is based on quantitative approach. There are 50 questionnaires being distributed to the customers during check-in time and returned to...

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Bibliographic Details
Main Author: Alimin, Nur Atikah
Format: Student Project
Language:English
Published: 2013
Subjects:
Entrepreneurship. Risk and uncertainty
Consumer satisfaction
Customer services. Customer relations
Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Online Access:https://ir.uitm.edu.my/id/eprint/72075/1/72075.pdf
https://ir.uitm.edu.my/id/eprint/72075/
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Institution: Universiti Teknologi Mara
Language: English

Internet

https://ir.uitm.edu.my/id/eprint/72075/1/72075.pdf
https://ir.uitm.edu.my/id/eprint/72075/

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