Culture of excellence and its influence on internal service quality, employee satisfaction and loyalty in public universities / Nasriman Abdul Rahman

• Main Author: Abdul Rahman, Nasriman
• Format: Thesis
• Language: English
• Published: 2019
• Online Access: https://ir.uitm.edu.my/id/eprint/83491/1/83491.pdf; https://ir.uitm.edu.my/id/eprint/83491/
• Institution: Universiti Teknologi Mara

Ministry of Education Malaysia is strongly encouraged the institution of higher learning such as public universities (PUs) to offer excellent quality service to its internal and external customers. This is quite a challenge to most of PU and in order to achieve this objective, the organizations need...