Study on customer satisfaction towards service quality of front staff at Selesa Hotel in Pasir Gudang, Johor / Napsiah Ja’afar and Nor Aen Salam

• Main Authors: Ja’afar, Napsiah, Salam, Nor Aen
• Format: Student Project
• Language: English
• Published: 2014
• Subjects: H Social Sciences (General); Research
• Online Access: https://ir.uitm.edu.my/id/eprint/87406/1/87406.pdf; https://ir.uitm.edu.my/id/eprint/87406/
• Institution: Universiti Teknologi Mara

The research attempts to explain the role of service quality in creation of satisfactory guest experience in the Selesa Hotel in Pasir Gudang, Johor. The opinions of the hotel guests were sought for assessing the perception of the guests in five primary dimensions of service quality. The role of sta...