The relationship between service quality and customer satisfaction at H&L Hypermarket At Aiman Mall, Kota Samarahan, Sarawak / Marta Nuti Juimes
These days, all the organizations are facing challenges to investigate how service quality affects customer satisfaction in a hypermarket in order to improve their service quality. The service quality affects customer satisfaction in terms of tangibility, reliability, responsiveness and assurance of...
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| Main Author: | |
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| Format: | Student Project |
| Language: | English |
| Published: |
2017
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/96654/1/96654.pdf https://ir.uitm.edu.my/id/eprint/96654/ |
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| Institution: | Universiti Teknologi Mara |
| Language: | English |