Adaptive reuse of historical buildings: Service quality measurement of Kuala Lumpur museums

Purpose: The purpose of this paper is to focus on the impacts that the adaptive reuse of historical building has on museum service quality by analysing the visitors’ expectations and perceptions through the HISTOQUAL model. It looks deeper into investigating the enhancement of adaptive reuse approac...

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Bibliographic Details
Main Authors: Ali, Zuraini Md, Zawawi, Rodiah, Myeda, Nik Elyna, Mohamad, Nabila
Format: Article
Published: Emerald 2019
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Online Access:http://eprints.um.edu.my/16728/
https://doi.org/10.1108/IJBPA-04-2018-0029
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Institution: Universiti Malaya

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