Aviation Logistics Service Quality (ALSQ) Model in Malaysia: Literature Review and Conceptual Model

Aviation Logistics Service Quality (ALSQ) Model in Malaysia: Literature Review and Conceptual Model

It is well understood that competitive advantage within logistics and distribution within supply chain are driven by value adding aspect of logistics service quality (LSQ). The purpose of this study is to develop aviation logistics service quality model in Malaysia. Both operational LSQ and relation...

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Bibliographic Details
Main Authors: Nor Aida Abdul Rahman, Mohammad Fakhrulnizam Mohammad, Suzari Rahim, Suhaila Abdul Kadir, Munzir Khairuddin, Jailani Muda
Format: Conference or Workshop Item
Language:English
Published: 2015
Online Access:http://discol.umk.edu.my/id/eprint/9150/1/51.pdf
http://discol.umk.edu.my/id/eprint/9150/
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Institution: Universiti Malaysia Kelantan
Language: English

Internet

http://discol.umk.edu.my/id/eprint/9150/1/51.pdf
http://discol.umk.edu.my/id/eprint/9150/

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