Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation

• Main Authors: Oluyinka, Oludapo Samson, Puteri Fadzline, Muhamad Tamyez, Cheng, Jack Kie
• Format: Conference or Workshop Item
• Language: English
• Published: 2016
• Subjects: HD28 Management. Industrial Management
• Online Access: http://umpir.ump.edu.my/id/eprint/14761/1/Business%20process%20outsource%20performance%20evaluation%20%E2%80%93%20A%20Lean-agile.pdf; http://umpir.ump.edu.my/id/eprint/14761/
• Institution: Universiti Malaysia Pahang

How do we know that a Business Process Outsourcing (BPO) company is performing well or not? The validation method of the hybrid constructs presented in this paper fuel the investigation on the empirical framework of that question. Cost and quality which are seen as key factors of measurement have en...