Determinant factors of Total Quality Management (TQM) and Human Capital Management (HCM) for product quality improvement in herbal industry in Malaysia

• Main Authors: Mazita, Mokhtar, Wan Khairul Anuar, Wan Abdul Manan, Ida Rizyani, Tahir, Azizan, Azit, Siti Maryam Shaidatul, Khamdi
• Format: Conference or Workshop Item
• Language: English
• Published: Researchfora International Conference, Hong Kong 2018
• Subjects: HD28 Management. Industrial Management
• Online Access: http://umpir.ump.edu.my/id/eprint/22273/1/Determinant%20factors%20of%20total%20quality%20management1.pdf; http://umpir.ump.edu.my/id/eprint/22273/
• Institution: Universiti Malaysia Pahang

This study was to determine which factors of Total Quality Management (TQM) and Human Capital Management (HCM) that improve product quality of herbal industry in Malaysia. To establish a flexible data collection tool, a questionnaire was developed to measure the outcomes of herbal product quality. R...