Hybrid performance measurement of a business process outsourcing - a Malaysian company perspective

• Main Authors: Oluyinka, Oludapo Samson, Puteri Fadzline, Muhamad Tamyez, Cheng, Jack Kie, Freida, Ayodele Ozavize
• Format: Conference or Workshop Item
• Language: English; English
• Published: AIP Publishing 2017
• Subjects: H Social Sciences (General)
• Online Access: http://umpir.ump.edu.my/id/eprint/24890/1/Title-Hybrid%20Performance%20Measurement%20of%20a%20Business%20Process%20Outsourcing%20%E2%80%93%20A%20Malaysia%20Company%20Perspective.pdf; http://umpir.ump.edu.my/id/eprint/24890/7/Hybrid%20performance%20measurement%20of%20a%20business%20process%20outsourcing%20-%20A%20Malaysian%20company%20perspective.pdf; http://umpir.ump.edu.my/id/eprint/24890/; https://doi.org/10.1063/1.4982853
• Institution: Universiti Malaysia Pahang

It's no longer new that customer perceived value for product and services are now greatly influenced by it's psychological and social advantages. In order to meet up with the increasing operational cost, response time, quality and innovative capabilities many companies turned their fixed o...