Service quality and customer satisfaction on courier services during Covid-19 Pandemic
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2021
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| Online Access: | http://umpir.ump.edu.my/id/eprint/32892/1/Service%20Quality%20SOM%20Chapter%20in%20Book.docx http://umpir.ump.edu.my/id/eprint/32892/ |
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my.ump.umpir.328922021-12-29T06:40:36Z http://umpir.ump.edu.my/id/eprint/32892/ Service quality and customer satisfaction on courier services during Covid-19 Pandemic Noraina Mazuin, Sapuan Zetty Ain, Kamaruzzaman H Social Sciences (General) 2021-10-30 Article PeerReviewed pdf en http://umpir.ump.edu.my/id/eprint/32892/1/Service%20Quality%20SOM%20Chapter%20in%20Book.docx Noraina Mazuin, Sapuan and Zetty Ain, Kamaruzzaman (2021) Service quality and customer satisfaction on courier services during Covid-19 Pandemic. Service and Operations Management: Series 3. pp. 11-22. ISSN 978-967-2817-33-8 |
| institution |
Universiti Malaysia Pahang |
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UMP Library |
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| continent |
Asia |
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Malaysia |
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Universiti Malaysia Pahang |
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UMP Institutional Repository |
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| language |
English |
| topic |
H Social Sciences (General) |
| spellingShingle |
H Social Sciences (General) Noraina Mazuin, Sapuan Zetty Ain, Kamaruzzaman Service quality and customer satisfaction on courier services during Covid-19 Pandemic |
| format |
Article |
| author |
Noraina Mazuin, Sapuan Zetty Ain, Kamaruzzaman |
| author_facet |
Noraina Mazuin, Sapuan Zetty Ain, Kamaruzzaman |
| author_sort |
Noraina Mazuin, Sapuan |
| title |
Service quality and customer satisfaction on courier services during Covid-19 Pandemic |
| title_short |
Service quality and customer satisfaction on courier services during Covid-19 Pandemic |
| title_full |
Service quality and customer satisfaction on courier services during Covid-19 Pandemic |
| title_fullStr |
Service quality and customer satisfaction on courier services during Covid-19 Pandemic |
| title_full_unstemmed |
Service quality and customer satisfaction on courier services during Covid-19 Pandemic |
| title_sort |
service quality and customer satisfaction on courier services during covid-19 pandemic |
| publishDate |
2021 |
| url |
http://umpir.ump.edu.my/id/eprint/32892/1/Service%20Quality%20SOM%20Chapter%20in%20Book.docx http://umpir.ump.edu.my/id/eprint/32892/ |
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