Crowd logistics capabilities in Malaysia: A literature review

• Main Authors: Nor Rokiah Hanum, Md Haron, Lee, Khai Loon, Gusman, Nawanir
• Format: Article
• Language: English
• Published: Universal Publishers 2023
• Subjects: HD Industries. Land use. Labor
• Online Access: http://umpir.ump.edu.my/id/eprint/37949/1/Crowd%20Logistics%20Capabilities%20in%20Malaysia.pdf; http://umpir.ump.edu.my/id/eprint/37949/; http://www.gbmrjournal.com/pdf/v15n2s/V15N2s-3.pdf
• Institution: Universiti Malaysia Pahang

Purpose: This review paper will define crowd logistics and associated concept. It also will highlight the crowd logistics capabilities in Malaysia environment. Design/methodology/approach: This paper uses systematic searching strategy and content analysis to comprehensively locate and synthesize relevant studies for this review paper. A total of 89 articles were selected which deemed relevant to this review paper. Findings: The findings cumulate the theoretical lenses of crowd logistics and its capabilities with the applications in the Malaysia logistics industry. The review reveals that the available logistics capability in the sector can improve logistics performance by focusing on specific capabilities, namely innovation capabilities, customer response capabilities, delivery capabilities and flexible capabilities. Research limitations/implications: This review focuses only on the logistical capabilities that can influence performance in Malaysia logistics industry. Future research should also emphasis on implementation of crowd logistics with the integration of emerging technologies such as Internet of Things (IOT). Practical implications: With the available crowd logistics capabilities: innovation capabilities, customer response capabilities, delivery capabilities, flexible capabilities, companies can plan to execute appropriate resources, skills and knowledge that provide significant improvement to the company. Additionally, the overview of this paper could assist the expert and industry practitioners in improving their logistics services by prioritizing the logistics capabilities available. Originality/value: This paper provide insight on the crowd logistics understanding and its available capabilities in the logistics sector in Malaysia.