Total quality management in the small and medium sized manufacturing companies in Malaysia

• Main Author: Mohamad Reeduan Mustapha
• Format: Thesis
• Language: English
• Published: Terengganu: Universiti Malaysia Terengganu 2012
• Subjects: HD 62.15 .M6 2011; Mohamad Reeduan Mustapha; Tesis FPE 2011; Total quality management > Malaysia
• Online Access: http://hdl.handle.net/123456789/1974
• Institution: Universiti Malaysia Terengganu

Total Quality Management (TQM) is practiced by many business organizations around the world. This study is an attempt to examine the concept of TQM and the level of awareness and practices in the Malaysian Small and Medium Enterprises (SMEs). The main objective of this study is to obtain a TQM principles and practices model for SMEs in the manufacturing sector. The descriptive analyses were carried out to summarize the sample profile of respondents and to describe the respondents’ perception toward TQM principles, employee satisfaction and product quality. The inferential analyses were initially performed to answer research objectives and hypotheses of the study.