Applying Multi-Criteria Decision Making Technique in Hospitality Quality Management System
This study evaluates the importance of quality management (QM) critical success factors (CSFs) within the context of Malaysian hotel firms. Primary criteria to evaluate QM CSFs were determined through literature survey and multi-criteria decision making (MCDM) technique assisted by Decision-Making T...
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| Main Authors: | , |
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| Format: | E-Article |
| Language: | English |
| Published: |
Human Resource Management Academic Research Society (HRMARS)
2019
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/27907/1/Applying%20Multi-Criteria%20Decision%20Making%20Technique%20in%20Hospitality%20Quality%20Management%20System%20-%20Copy.pdf http://ir.unimas.my/id/eprint/27907/ http://hrmars.com/index.php/pages/detail/IJARBSS |
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| Institution: | Universiti Malaysia Sarawak |
| Language: | English |