Applying Multi-Criteria Decision Making Technique in Hospitality Quality Management System

• Main Authors: Kit, Yeng Sin, Mun, Chong Sin
• Format: E-Article
• Language: English
• Published: Human Resource Management Academic Research Society (HRMARS) 2019
• Subjects: H Social Sciences (General); HB Economic Theory
• Online Access: http://ir.unimas.my/id/eprint/27907/1/Applying%20Multi-Criteria%20Decision%20Making%20Technique%20in%20Hospitality%20Quality%20Management%20System%20-%20Copy.pdf; http://ir.unimas.my/id/eprint/27907/; http://hrmars.com/index.php/pages/detail/IJARBSS
• Institution: Universiti Malaysia Sarawak

This study evaluates the importance of quality management (QM) critical success factors (CSFs) within the context of Malaysian hotel firms. Primary criteria to evaluate QM CSFs were determined through literature survey and multi-criteria decision making (MCDM) technique assisted by Decision-Making T...