Customer's satisfaction towards service quality of private hospitals in Kuching

• Main Author: Cha, Chon Heng
• Format: Thesis
• Language: English
• Published: Universiti Malaysia Sarawak, (UNIMAS) 2011
• Subjects: H Social Sciences (General)
• Online Access: http://ir.unimas.my/id/eprint/9048/1/Cha%20Chon%20Heng%20ft.pdf; http://ir.unimas.my/id/eprint/9048/
• Institution: Universiti Malaysia Sarawak

C-0day, the modern age can be called as the "Age of Consumers". As in the present business scenario of intense competition, customer satisfaction has become the prime concern of each and every kind of industry. High level of customer satisfaction is very important in order to win customers...