Service Quality of Bus Performance in Asia: A Systematic Literature Review and Conceptual Framework
conceptual framework; literature review; public transport; service quality; transportation policy; transportation system; urban transport; Asia
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2023
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my.uniten.dspace-268352023-05-29T17:37:05Z Service Quality of Bus Performance in Asia: A Systematic Literature Review and Conceptual Framework Bakar M.F.A. Norhisham S. Katman H.Y. Fai C.M. Azlan N.N.I.M. Samsudin N.S.S. 57199742143 54581400300 55812804800 57214146115 57208010131 57767959000 conceptual framework; literature review; public transport; service quality; transportation policy; transportation system; urban transport; Asia Bus services have played a significant role in public transportation, especially in urban areas throughout the years. Since bus services compete greatly with other types of public transportation, such as e-hailing services and private vehicles, they have recently attracted scholars to conduct many relevant studies. However, research in assessing public transport networks in urban areas by researchers by using systematic literature review is lacking. There are definitive gaps between quality standards set by the transportation regulatory authority and what bus operators can provide based on their obligations. Therefore, the present study had concentrated on the service quality of bus services in Asia by using the systematic literature review of articles. This study was based on previous studies, specifically on service quality of performance. Several previous studies were selected by using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRIMSA) approach. SCOPUS and Science Direct were chosen as the main journal database. Through this approach, 41 articles were selected for further analysis. This study was focused on three primary themes: study approach, stakeholders, and service quality attributes. An advanced analysis on these primary themes was used to formulate another 18 sub-themes. All themes and sub-themes which reflected the significant impacts of service quality towards bus services were discussed in detail. This study addressed several qualities of bus services and bus performance in regard to the improvement of urban transportation polices. Several recommendations that can provide necessary knowledge and information for future research were also presented. � 2022 by the authors. Licensee MDPI, Basel, Switzerland. Final 2023-05-29T09:37:04Z 2023-05-29T09:37:04Z 2022 Review 10.3390/su14137998 2-s2.0-85133538297 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85133538297&doi=10.3390%2fsu14137998&partnerID=40&md5=899200e95c1e5ecfc73049a6571b6d39 https://irepository.uniten.edu.my/handle/123456789/26835 14 13 7998 All Open Access, Gold MDPI Scopus |
| institution |
Universiti Tenaga Nasional |
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UNITEN Library |
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| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Tenaga Nasional |
| content_source |
UNITEN Institutional Repository |
| url_provider |
http://dspace.uniten.edu.my/ |
| description |
conceptual framework; literature review; public transport; service quality; transportation policy; transportation system; urban transport; Asia |
| author2 |
57199742143 |
| author_facet |
57199742143 Bakar M.F.A. Norhisham S. Katman H.Y. Fai C.M. Azlan N.N.I.M. Samsudin N.S.S. |
| format |
Review |
| author |
Bakar M.F.A. Norhisham S. Katman H.Y. Fai C.M. Azlan N.N.I.M. Samsudin N.S.S. |
| spellingShingle |
Bakar M.F.A. Norhisham S. Katman H.Y. Fai C.M. Azlan N.N.I.M. Samsudin N.S.S. Service Quality of Bus Performance in Asia: A Systematic Literature Review and Conceptual Framework |
| author_sort |
Bakar M.F.A. |
| title |
Service Quality of Bus Performance in Asia: A Systematic Literature Review and Conceptual Framework |
| title_short |
Service Quality of Bus Performance in Asia: A Systematic Literature Review and Conceptual Framework |
| title_full |
Service Quality of Bus Performance in Asia: A Systematic Literature Review and Conceptual Framework |
| title_fullStr |
Service Quality of Bus Performance in Asia: A Systematic Literature Review and Conceptual Framework |
| title_full_unstemmed |
Service Quality of Bus Performance in Asia: A Systematic Literature Review and Conceptual Framework |
| title_sort |
service quality of bus performance in asia: a systematic literature review and conceptual framework |
| publisher |
MDPI |
| publishDate |
2023 |
| _version_ |
1806427458492170240 |