The Predictors of Mobile Banking Usage: A Systematic Literature Review

• Main Authors: Hashim M.A.A.-M., Hassan Z.B.
• Other Authors: 58158973100
• Format: Article
• Published: Science and Information Organization 2024
• Subjects: Loyalty; M-banking; Service quality; TAM; UTAUT; Filtering process; Google scholar; Mobile bankings; Service Quality; Systematic literature review; Technology acceptance model; Web of Science; Quality of service
• Institution: Universiti Tenaga Nasional

Mobile banking has become an essential method to conduct banking transaction. However, number of users worldwide are still limited. The purpose of this study is to review the literature and understand the status of m-banking adoption, usage, and loyalty. Keywords were used to search for related articles in three databases namely, Web of Science (WoS), Scopus, and Google scholar. Filtering process was conducted to select the most related articles. This has resulted in reviewing 45 articles. The findings showed that number of articles pertaining to m-banking is increasing. Malaysia and Indonesia have the largest number of articles. The technology acceptance model (TAM) is being used widely in the m-banking literature and most of the reviewed studies are empirical with adequate sample size. This explains the increased usage of structural equation model (SEM). The most critical factors for m-banking adoption, usage, and loyalty are service quality, trust, perceived usefulness, perceived ease of use, security, risk, privacy, and social influence. Future research is suggested to examine the m-banking in different region and using mediating and moderating variables to explain the variation in the adoption � 2023, International Journal of Advanced Computer Science and Applications.All Rights Reserved.