The Predictors of Mobile Banking Usage: A Systematic Literature Review

• Main Authors: Hashim M.A.A.-M., Hassan Z.B.
• Other Authors: 58158973100
• Format: Article
• Published: Science and Information Organization 2024
• Subjects: Loyalty; M-banking; Service quality; TAM; UTAUT; Filtering process; Google scholar; Mobile bankings; Service Quality; Systematic literature review; Technology acceptance model; Web of Science; Quality of service
• Institution: Universiti Tenaga Nasional

Mobile banking has become an essential method to conduct banking transaction. However, number of users worldwide are still limited. The purpose of this study is to review the literature and understand the status of m-banking adoption, usage, and loyalty. Keywords were used to search for related arti...