The implementation of agent based complaint management system

Complaint management system is a system to enable customers channel the issues about the organization for immediate action. Thus responsive complaint system is essential for the organization to ensure customers satisfaction in managing complaints. This paper introduces the agent-based Complaint...

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Main Authors: Md Sultan, Abu Bakar, Zainal Abidin, Khairunnisa, Abdullah @ Selimun, Mohd Taufik
Format: Article
Language:English
Published: 2008
Online Access:http://psasir.upm.edu.my/id/eprint/17198/1/The%20implementation%20of%20agent%20based%20complaint%20management%20system.pdf
http://psasir.upm.edu.my/id/eprint/17198/
http://paper.ijcsns.org/07_book/html/200805/200805030.html
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Institution: Universiti Putra Malaysia
Language: English
id my.upm.eprints.17198
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spelling my.upm.eprints.171982016-06-08T05:55:17Z http://psasir.upm.edu.my/id/eprint/17198/ The implementation of agent based complaint management system Md Sultan, Abu Bakar Zainal Abidin, Khairunnisa Abdullah @ Selimun, Mohd Taufik Complaint management system is a system to enable customers channel the issues about the organization for immediate action. Thus responsive complaint system is essential for the organization to ensure customers satisfaction in managing complaints. This paper introduces the agent-based Complaint Management System (ACM). The objective of the system is autonomously accepted the complaints and forward to the respective responsibility. Initial result, shows the system is able to entertain users complaint with minimal intervention by human. Keyword recognition was proposed as an intelligent element for the system. Future efforts are looking for complete agent- based complaint management system with more intelligent features. 2008-05 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/17198/1/The%20implementation%20of%20agent%20based%20complaint%20management%20system.pdf Md Sultan, Abu Bakar and Zainal Abidin, Khairunnisa and Abdullah @ Selimun, Mohd Taufik (2008) The implementation of agent based complaint management system. International Journal of Computer Science and Network Security, 8 (5). pp. 205-207. ISSN 1738-7906 http://paper.ijcsns.org/07_book/html/200805/200805030.html
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description Complaint management system is a system to enable customers channel the issues about the organization for immediate action. Thus responsive complaint system is essential for the organization to ensure customers satisfaction in managing complaints. This paper introduces the agent-based Complaint Management System (ACM). The objective of the system is autonomously accepted the complaints and forward to the respective responsibility. Initial result, shows the system is able to entertain users complaint with minimal intervention by human. Keyword recognition was proposed as an intelligent element for the system. Future efforts are looking for complete agent- based complaint management system with more intelligent features.
format Article
author Md Sultan, Abu Bakar
Zainal Abidin, Khairunnisa
Abdullah @ Selimun, Mohd Taufik
spellingShingle Md Sultan, Abu Bakar
Zainal Abidin, Khairunnisa
Abdullah @ Selimun, Mohd Taufik
The implementation of agent based complaint management system
author_facet Md Sultan, Abu Bakar
Zainal Abidin, Khairunnisa
Abdullah @ Selimun, Mohd Taufik
author_sort Md Sultan, Abu Bakar
title The implementation of agent based complaint management system
title_short The implementation of agent based complaint management system
title_full The implementation of agent based complaint management system
title_fullStr The implementation of agent based complaint management system
title_full_unstemmed The implementation of agent based complaint management system
title_sort implementation of agent based complaint management system
publishDate 2008
url http://psasir.upm.edu.my/id/eprint/17198/1/The%20implementation%20of%20agent%20based%20complaint%20management%20system.pdf
http://psasir.upm.edu.my/id/eprint/17198/
http://paper.ijcsns.org/07_book/html/200805/200805030.html
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