The implementation of agent based complaint management system

• Main Authors: Md Sultan, Abu Bakar, Zainal Abidin, Khairunnisa, Abdullah @ Selimun, Mohd Taufik
• Format: Article
• Language: English
• Published: 2008
• Online Access: http://psasir.upm.edu.my/id/eprint/17198/1/The%20implementation%20of%20agent%20based%20complaint%20management%20system.pdf; http://psasir.upm.edu.my/id/eprint/17198/; http://paper.ijcsns.org/07_book/html/200805/200805030.html
• Institution: Universiti Putra Malaysia

Complaint management system is a system to enable customers channel the issues about the organization for immediate action. Thus responsive complaint system is essential for the organization to ensure customers satisfaction in managing complaints. This paper introduces the agent-based Complaint...