Demographic characteristics of complainers and non-complainers: a study on Malaysian mobile phone services industry’s consumers

Demographic characteristics of complainers and non-complainers: a study on Malaysian mobile phone services industry’s consumers

This study revealed the results of the demographic variables for complainer and non-complainer in mobile phone services industry. A total of 285 complainers and 230 non-complainers of mobile phone users in Selangor, Wilayah Persekutuan Kuala Lumpur and Putrajaya were selected as respondents by using...

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Bibliographic Details
Main Authors: A. Rahman, Mohd. Khirzan Badzli, Haron, Sharifah Azizah, Paim, Laily, Osman, Syuhaily, Wee, Hassnah
Format: Article
Language:English
Published: 2016
Online Access:http://psasir.upm.edu.my/id/eprint/55434/1/Demographic%20characteristics%20of%20complainers%20and%20non-complainers.pdf
http://psasir.upm.edu.my/id/eprint/55434/
https://www.textroad.com/pdf/JAEBS/J.%20Appl.%20Environ.%20Biol.%20Sci.,%206(6S)58-62,%202016.pdf
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Institution: Universiti Putra Malaysia
Language: English

Internet

http://psasir.upm.edu.my/id/eprint/55434/1/Demographic%20characteristics%20of%20complainers%20and%20non-complainers.pdf
http://psasir.upm.edu.my/id/eprint/55434/
https://www.textroad.com/pdf/JAEBS/J.%20Appl.%20Environ.%20Biol.%20Sci.,%206(6S)58-62,%202016.pdf

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