Demographic characteristics of complainers and non-complainers: a study on Malaysian mobile phone services industry’s consumers

• Main Authors: A. Rahman, Mohd. Khirzan Badzli, Haron, Sharifah Azizah, Paim, Laily, Osman, Syuhaily, Wee, Hassnah
• Format: Article
• Language: English
• Published: 2016
• Online Access: http://psasir.upm.edu.my/id/eprint/55434/1/Demographic%20characteristics%20of%20complainers%20and%20non-complainers.pdf; http://psasir.upm.edu.my/id/eprint/55434/; https://www.textroad.com/pdf/JAEBS/J.%20Appl.%20Environ.%20Biol.%20Sci.,%206(6S)58-62,%202016.pdf
• Institution: Universiti Putra Malaysia

This study revealed the results of the demographic variables for complainer and non-complainer in mobile phone services industry. A total of 285 complainers and 230 non-complainers of mobile phone users in Selangor, Wilayah Persekutuan Kuala Lumpur and Putrajaya were selected as respondents by using...