Building customer churn prediction models in Indonesian telecommunication company using decision tree algorithm

• Main Authors: Ramadhanti,, Darin, Larasati, Aisyah, Muid, Abdul, Mohamad, Effendi
• Format: Conference or Workshop Item
• Language: English
• Published: 2023
• Online Access: http://eprints.utem.edu.my/id/eprint/27857/1/Building%20customer%20churn%20prediction%20models%20in%20Indonesian%20telecommunication%20company%20using%20decision%20tree%20algorithm.pdf; http://eprints.utem.edu.my/id/eprint/27857/; https://pubs.aip.org/aip/acp/article-abstract/2654/1/040001/2869364/Building-customer-churn-prediction-models-in
• Institution: Universiti Teknikal Malaysia Melaka

Customer churn has become a big problem for telecommunication companies. Preventive efforts are needed by predicting the value of churn in the future. This study uses data mining techniques with decision tree algorithms to predict customer churn in one of Indonesian Telecommunication companies. Th...