An improvement of customer experience by using net promoter score (NPS) at TMPoint Johor
This study focuses on the improvement of customer experience by using net promoter score at TMpoint Johor. Action research was applied in the study and an intervention plan was designed to determine the respondents' level of experience with TMpoint service quality. There are two objectives of t...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2022
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/101730/1/MohdNizamIbrahimMAHIBS2022.pdf http://eprints.utm.my/id/eprint/101730/ http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:147524 |
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| Institution: | Universiti Teknologi Malaysia |
| Language: | English |