Question classification for helpdesk support forum using support vector machine and Naïve Bayes algorithm.
The helpdesk support system is now essential in ensuring the journey of support services runs more systematically. One of the elements that contribute to the non-uniformity of the question data in the Helpdesk Support System is the diversity of services and users. Most questions asked in the system...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit UTM Press
2023
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| Subjects: | |
| Online Access: | http://eprints.utm.my/108486/1/SharinHazlinHuspi2023_QuestionClassificationforHelpdeskSupportForum.pdf http://eprints.utm.my/108486/ http://dx.doi.org/10.11113/ijic.v13n1.388 |
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| Institution: | Universiti Teknologi Malaysia |
| Language: | English |