Question classification for helpdesk support forum using support vector machine and Naïve Bayes algorithm.

• Main Authors: Harun, Noor Aklima, Huspi, Sharin Hazlin, A. Iahad, Noorminshah
• Format: Article
• Language: English
• Published: Penerbit UTM Press 2023
• Subjects: T Technology (General); T58.6-58.62 Management information systems
• Online Access: http://eprints.utm.my/108486/1/SharinHazlinHuspi2023_QuestionClassificationforHelpdeskSupportForum.pdf; http://eprints.utm.my/108486/; http://dx.doi.org/10.11113/ijic.v13n1.388
• Institution: Universiti Teknologi Malaysia

The helpdesk support system is now essential in ensuring the journey of support services runs more systematically. One of the elements that contribute to the non-uniformity of the question data in the Helpdesk Support System is the diversity of services and users. Most questions asked in the system...