Adoption factors and implementation steps of ITSM in the target organizations

ITIL is the most widely used IT framework in most organizations nowadays. Many public and private IT organizations have good impressions and attempt to adopt ITIL into their own businesses. However, the ITIL implementation faces some issues by the target organizations to accept this as a complete fr...

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Main Authors:	Sahibbudin, Shamsul, Ayat, Masarat, Sharifi, Mohammad, Ibrahim , Sulaimi
Format:	Book Section
Published:	Elsevier 2009
Subjects:	QA76 Computer software
Online Access:	http://eprints.utm.my/id/eprint/12933/ http://dx.doi.org/10.1109/AMS.2009.114
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Institution:	Universiti Teknologi Malaysia

id	my.utm.12933
record_format	eprints
spelling	my.utm.129332011-07-07T04:31:02Z http://eprints.utm.my/id/eprint/12933/ Adoption factors and implementation steps of ITSM in the target organizations Sahibbudin, Shamsul Ayat, Masarat Sharifi, Mohammad Ibrahim , Sulaimi QA76 Computer software ITIL is the most widely used IT framework in most organizations nowadays. Many public and private IT organizations have good impressions and attempt to adopt ITIL into their own businesses. However, the ITIL implementation faces some issues by the target organizations to accept this as a complete framework. In addition, there are several steps to implement this framework in the target organizations. This paper tries at first to clarify each of these major issues and then suggest a mature guideline on the implementation of ITIL in the target organizations. Elsevier 2009 Book Section PeerReviewed Sahibbudin, Shamsul and Ayat, Masarat and Sharifi, Mohammad and Ibrahim , Sulaimi (2009) Adoption factors and implementation steps of ITSM in the target organizations. In: Proceedings - 2009 3rd Asia International Conference on Modelling and Simulation, AMS 2009. Article number 5072014 . Elsevier, pp. 369-374. ISBN 978-076953648-4 http://dx.doi.org/10.1109/AMS.2009.114 DOI: 10.1109/AMS.2009.114
institution	Universiti Teknologi Malaysia
building	UTM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Malaysia
content_source	UTM Institutional Repository
url_provider	http://eprints.utm.my/
topic	QA76 Computer software
spellingShingle	QA76 Computer software Sahibbudin, Shamsul Ayat, Masarat Sharifi, Mohammad Ibrahim , Sulaimi Adoption factors and implementation steps of ITSM in the target organizations
description	ITIL is the most widely used IT framework in most organizations nowadays. Many public and private IT organizations have good impressions and attempt to adopt ITIL into their own businesses. However, the ITIL implementation faces some issues by the target organizations to accept this as a complete framework. In addition, there are several steps to implement this framework in the target organizations. This paper tries at first to clarify each of these major issues and then suggest a mature guideline on the implementation of ITIL in the target organizations.
format	Book Section
author	Sahibbudin, Shamsul Ayat, Masarat Sharifi, Mohammad Ibrahim , Sulaimi
author_facet	Sahibbudin, Shamsul Ayat, Masarat Sharifi, Mohammad Ibrahim , Sulaimi
author_sort	Sahibbudin, Shamsul
title	Adoption factors and implementation steps of ITSM in the target organizations
title_short	Adoption factors and implementation steps of ITSM in the target organizations
title_full	Adoption factors and implementation steps of ITSM in the target organizations
title_fullStr	Adoption factors and implementation steps of ITSM in the target organizations
title_full_unstemmed	Adoption factors and implementation steps of ITSM in the target organizations
title_sort	adoption factors and implementation steps of itsm in the target organizations
publisher	Elsevier
publishDate	2009
url	http://eprints.utm.my/id/eprint/12933/ http://dx.doi.org/10.1109/AMS.2009.114
_version_	1643646072565792768

Adoption factors and implementation steps of ITSM in the target organizations

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