Adoption factors and implementation steps of ITSM in the target organizations

• Main Authors: Sahibbudin, Shamsul, Ayat, Masarat, Sharifi, Mohammad, Ibrahim , Sulaimi
• Format: Book Section
• Published: Elsevier 2009
• Subjects: QA76 Computer software
• Online Access: http://eprints.utm.my/id/eprint/12933/; http://dx.doi.org/10.1109/AMS.2009.114
• Institution: Universiti Teknologi Malaysia

ITIL is the most widely used IT framework in most organizations nowadays. Many public and private IT organizations have good impressions and attempt to adopt ITIL into their own businesses. However, the ITIL implementation faces some issues by the target organizations to accept this as a complete fr...